Customer Support Hotline


Support Headquarters - Norway

Phone
+47 2279 7031

Support Access - North America

Phone
+1 877 INFO-WX1

Email
support@weatherone.tv

Online Customer Support/Bug Report System
bugzilla.weatherone.tv

Location
WeatherOne
Sandakerveien 114a,
N-0484 Oslo
Norway

WeatherOne Support Services



Software Updates

WeatherOne is proud to provide all support and maintenance contract clients with unlimited software updates and bug fixes. This applies to all software systems provided by WeatherOne, including data ingest and monitoring systems in our standard and client specific offerings.


User and Operator Support

User and operator support is provided 24 hours a day, 7 days a week by our experienced and skilled software experts. Support services include provision of a new software version, correction of configuration files, replacement of storyboard elements, and assistance in template development and application. WeatherOne keeps an extensive repository (support center copy) of client configurations, and we can facilitate client system mirroring in the event that such would be needed.

WeatherOne also carries out remote support and remote system monitoring. In order for our support experts to do this, remote access to the client systems is required. For details around our trusted and secure remote support options, please contact your sales representative or direct to our operations department on ops@weatherone.tv

Our experts also have many years of experience in meteorological applications, and can in many cases also provide expert insight in interpreration of the weather graphics produced by our systems.

Our experts can also direct your call or request to experienced meteorologists who can assist in forecast interpretation. Non-forecast service customers may be charged a modest hourly rate for this additional service.


Online help and User Documentation

The Metacast® systems also come with online help documentation and a PDF training guide for ease of use and reference.